退款政策
Return and Refund Policy
We want you to be completely satisfied with your purchase.
If for any reason you are not, you may return your item within 30 days of the purchase date for a refund or exchange.
Return Conditions
- Item Condition: The item must be in its original condition, unworn, unwashed and with all tags attached.
- Original Packaging: The item must be returned in its original packaging.
- Proof of Purchase: A copy of your original order confirmation or receipt is required.
Return Process:
- Contact Us: Please contact our customer support team to initiate a return. Our contact information is as follows: wildandfreeboutique.shop@gmail.com or by calling 931-382-1779 * All returns are to be returned to our warehouse at 135 Gracey hts street Sparta Tn 38583. No Exceptions !
2. Return Shipping: You are responsible for the cost of return shipping. Please ship the item(s) to the returned address provided by our customer support team.
3. Restocking Fee: A 10% restocking fee will be deducted from your refund for all non -final sale items.
Final Sale Items:
Items marked as "Final Sale" cannot be returned or exchanged.
Refund Processing:
Once we receive your returned item and verify its condition, we will process your refund or exchange. Refunds will be issued to your original payment method. Please allow 7 to 10 business days for the refund to process.
Exceptions:
We reserve the right to refuse returns or exchanges for items that do not meet the return conditions or for any other reason.
International Returns and Exchanges:
*EU Customers: For customers in the European Union, you must comply with the 14-day cooling off period, as mandated by EU consumer protection laws. This means customers have the right to return items within 14 days of receipt without giving a reason.
- Other International Customers: For customers outside of the EU; Please refer to our standard return policy. However, specific country laws and regulations may apply, and customers are responsible for understanding and complying with these.
- Return shipping costs: You are responsible for the cost of return shipping. Please ship the item(s) to the returned address provided by our customer support team.
- Customs Duties and Taxes: Please note that international orders may be subject to customers duties and taxes, which are the responsibility of the customer. These fees are determined by the customs authorities of the destination country and are not included in the product price or shipping costs.
- We recommend you contact your local customers office for more information on specific duties and taxes that may apply to your order.
- Currency Conversion: For international returns and exchanges, refunds will be processed in the original currency of the purchase. Please note that currency conversion rates may vary, and any differences in the exchange rate between original purchase and the refund may affect the final amount credited to your account. We recommend checking with your financial institution for the most accurate exchange rate information.
- Local Laws and Regulations: This return and refund policy is intended to comply with all applicable consumer p0rotection laws, including but not limited to Consumer Rights Act 2015 (UK) Consumer Protection Act 1987 (Australia).
- If you have any questions or concerns regarding your consumer rights, please contact your local consumer protection agency.
If you have any questions or concerns, please contact our customer support team @ wildandfreeboutique.shop@gmail.com.